Shipping policy
SHIPPING POLICY
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All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
SHIPPING RATES AND ESTIMATES
| Country/Region |
Estimated delivery time* |
Single product** |
Additional product |
|
Europe |
5 to 7 business days |
$5 USD ~ |
$1.25 USD ~ |
|
United States |
5 to 7 business days |
$4 USD ~ |
$1.80 USD ~ |
|
Australia & New Zealand |
5 to 7 business days |
$8 USD ~ |
$1.25 USD ~ |
|
Brazil |
5 to 7 business days |
$5 USD ~ |
$2 USD ~ |
|
Canada |
5 to 7 business days |
$7 USD ~ |
$1.50 USD ~ |
|
EFTA Zone |
7 to 14 business days |
$10 USD ~ |
$2 USD ~ |
|
United Kingdom |
5 to 7 business days |
$5 USD ~ |
$1.25 USD ~ |
|
Japan |
5 to 7 business days |
$5 USD ~ |
$1.25 USD ~ |
|
Rest of the World |
7 to 14 business days |
$12 USD ~ |
$6 USD ~ |
* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products.
** Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout.
HOW DO I CHECK THE STATUS OF MY ORDER ?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at contact@nilmemories.com with your name and order number, and we will look into it for you.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@nilmemories.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For more information about our return policy please visit our return policy page.